Reviews

Due to the nature of our business and the disposition of our clients Hoarders Express faces unique challenges regarding reviews. Hoarding is a disorder and even with our non-judgemental and compassionate process letting go of the items is still difficult. In addition we work with clients who are compelled to use our services by State Agencies (Child Protective Services, etc.) or family.  The process can be painful; however, the result cannot be denied.

Our job often includes managing and coordinating additional resources (such as dumpster companies, shredding companies and all outside contractors) and we cannot dictate their time and/or availability. Clients are given a window for when these contractors will arrive on site- Hoarders Express cannot control these times but we will communicate with our clients so they are prepared.

When it comes to reviews we have 4 types:

     1. Happy Clients who needed a Helping Hand.

     2. Third Party Reviews from uninvolved parties who don’t                know the situation (family members, neighbors).

     3. Disgruntled Former Employees.

     4. Clients who were compelled by family, state or                             municipalities to use our services.

And finally it goes without saying that even our happiest customers may not leave reviews due to the stigma associated with hoarding disorder. Our process is discreet and confidential and most clients would prefer not to self identify in public even when they are happy with our service.

A client may find the process difficult, but the end result is undeniable: A clean, safe, healthy space.

Our Satisfied Clients

“Just wanted to say that it was a pleasure dealing with your company and I have already told so many people about your services. Thank you.”    Debra G. (Long Branch, NJ)

"Hoarders Express saved my life. I was on the margin of being evicted from my house, fired from my job, and becoming an outcast to my family. I was in dire need of help and they were there when I called, just as they promised. I would recommend their services to anyone who has a Hoarding Disorder and is ready to take the steps to help yourself get better. I was terrified about letting strangers into my BEYOND chaotic house, because I was too embarrassed. However, to my great and wonderful surprise the Hoarders Express staff members made me feel like there's hope for recovery and that there is nothing to be ashamed of. Without their services I don't know where I would be right now… Thank you Hoarders Express!“  JANICE B.(Media, PA)

“I personally would highly recommend them. They were courtesy, respectful and honest, discreet in away that was necessary, never degrading nor rude, they found unbelievable amounts of money in our home we had no knowledge of and when they gave it to us and we counted it we liked to have passed out, My parents were so grateful. we even used them for deep cleaning. They even did a exit video interview of their gratitude. Haven't seen my parents this happy in years. Thank you Hoarders Express.” TAMIKA W. (Camden, NJ)